@article{herjanto2020high,
  title={How high can you fly? LCC passenger dissatisfaction},
  author={Herjanto, Halimin and Byrnes, Madysen and Rivas, Pablo and Kasuma, Jati},
  journal={Asian Journal of Business Research},
  volume={10},
  number={2},
  pages={72--90},
  year={2020}
}